I have over five years of experience working with ERP systems, primarily SAP and Oracle. My role involved configuring modules, troubleshooting issues, and optimizing workflows to enhance operational efficiency. I collaborated with cross-functional teams to ensure seamless integration with existing systems and provided training to end-users. My efforts led to a 20% reduction in processing times and improved data accuracy across departments.

When addressing system outages, I follow a structured approach: first, I identify the root cause by analyzing logs and monitoring tools. Next, I prioritize restoring critical functionality to minimize downtime. I then implement a permanent fix and document the incident for future reference. For example, during a recent outage, I resolved a database connectivity issue within 30 minutes, ensuring minimal disruption to business operations.

I implement a multi-layered security approach, including encryption, access controls, and regular audits. I stay updated on industry regulations like GDPR and HIPAA to ensure compliance. Additionally, I conduct employee training on data protection best practices. In my previous role, I led a project to implement role-based access controls, reducing unauthorized access incidents by 40%.

I use project management tools like Jira and Trello to organize tasks and track progress. I prioritize based on deadlines, business impact, and resource availability. Regular communication with stakeholders ensures alignment and timely adjustments. For instance, I successfully managed three concurrent projects by breaking them into smaller milestones and delegating tasks effectively, delivering all projects on time.

I led the implementation of a new CRM system, which involved requirements gathering, vendor selection, and user training. I coordinated with IT and business teams to ensure smooth data migration and integration. Post-launch, I monitored system performance and addressed user feedback. The project resulted in a 30% increase in sales team productivity and improved customer relationship management.