I have over five years of experience handling general liability claims, including slip-and-fall incidents, property damage, and third-party injuries. My role involved investigating claims, reviewing policy coverage, and negotiating settlements. I am proficient in analyzing medical records, police reports, and witness statements to determine liability. I also collaborated with legal teams and ensured compliance with state regulations. My goal has always been to resolve claims efficiently while maintaining fairness and accuracy.

I prioritize claims based on urgency, complexity, and deadlines. I use a claims management system to track progress and set reminders for follow-ups. For high-priority cases, I allocate more time and resources, while routine claims are handled systematically. Regular communication with stakeholders ensures transparency. By staying organized and proactive, I maintain a balanced workload and ensure timely resolution of all claims.

I begin by reviewing the policy to confirm coverage and exclusions. Next, I gather evidence, such as photos, witness statements, and police reports. I also interview the claimant and any involved parties to understand the incident. If necessary, I consult experts like medical professionals or engineers. Finally, I analyze all information to determine liability and assess damages. This thorough approach ensures accurate and fair claim resolutions.

I approach disputes with empathy and professionalism, listening to the claimant's concerns and explaining my findings clearly. If disagreements persist, I provide additional evidence or involve a mediator. My goal is to reach a fair resolution while maintaining a positive relationship. If necessary, I escalate the matter to legal teams, ensuring all actions align with company policies and regulations.

I regularly attend industry seminars, webinars, and training sessions to stay informed about legal updates. I also subscribe to insurance publications and follow regulatory bodies' announcements. Networking with peers and participating in professional organizations helps me exchange knowledge. Staying current ensures compliance and allows me to apply the latest best practices in my work.