In my previous role, I led the expansion of a regional fast-food franchise into a new state. The success was due to meticulous market research, identifying the right locations, and strong relationships with local suppliers. I also ensured comprehensive training for new franchisees, which led to high initial sales and customer satisfaction.

I believe in open communication and active listening. When conflicts arise, I first gather all relevant information and then facilitate a discussion to understand both perspectives. I work towards finding a mutually beneficial solution, often involving compromise and clear communication of expectations from both parties.

I implement a combination of regular audits, training programs, and clear communication of brand guidelines. Regular feedback sessions and support from the central team also help in maintaining consistency. Additionally, recognizing and rewarding adherence to standards motivates franchisees to maintain high quality.

Success is measured through a combination of financial metrics such as sales growth, profitability, and return on investment, as well as operational metrics like customer satisfaction scores and adherence to brand standards. Regular performance reviews and feedback loops ensure continuous improvement.

I have extensive experience in franchisee recruitment, focusing on finding candidates with a strong business acumen and alignment with the brand's values. My onboarding process includes comprehensive training, support during the initial setup, and ongoing mentorship to ensure they are well-equipped to succeed.