I have over five years of experience in customizing and developing within the Epic EHR system, focusing on enhancing user experience and workflow efficiency. My work includes developing custom reports, building interactive dashboards, and creating tailored solutions to meet specific clinical needs. I am proficient in Epic's proprietary tools like Chronicles, Hyperspace, and Cogito, ensuring that my developments align with best practices and compliance standards.

My approach to troubleshooting involves a systematic analysis of the issue, starting with replicating the problem to understand its scope. I then review system logs, user permissions, and configuration settings to identify the root cause. Collaborating with end-users and IT teams is crucial for a comprehensive solution. I prioritize issues based on impact and urgency, ensuring minimal disruption to clinical operations while maintaining clear communication throughout the resolution process.

One challenging project involved integrating Epic with a third-party laboratory information system to streamline lab order workflows. The complexity lay in ensuring data accuracy and real-time synchronization between systems. I led the design and implementation of interfaces using HL7 standards, conducted rigorous testing, and worked closely with lab staff to refine the process. This integration significantly reduced manual entry errors and improved turnaround times for lab results.

To stay current with Epic's updates, I actively participate in Epic's user community forums, attend annual user group meetings, and complete relevant Epic certification courses. I also subscribe to Epic's newsletters and collaborate with peers to share insights and best practices. This continuous learning ensures that I can leverage new features to enhance system functionality and user satisfaction.

Compliance and security are paramount in my development process. I adhere to HIPAA and other regulatory requirements by implementing role-based access controls, encrypting sensitive data, and conducting regular audits. I stay informed about changes in healthcare regulations and Epic's security guidelines, ensuring that all developments undergo thorough testing and validation before deployment to safeguard patient information and maintain system integrity.