In a previous role, I encountered a client who consistently delayed payments despite multiple reminders. I decided to conduct a thorough review of their financial statements and discovered they were facing temporary cash flow issues. I proposed a revised payment plan that aligned with their cash flow, allowing them to meet their obligations without defaulting. This approach not only resolved the issue but also strengthened our relationship with the client.

I prioritize tasks based on the urgency and potential impact on the company's cash flow. I start by addressing overdue accounts that pose the highest risk of default, followed by those with upcoming due dates. I also allocate time to follow up on recent invoices to prevent them from becoming overdue. Using a task management system helps me stay organized and ensures that nothing falls through the cracks.

I believe in maintaining a balance between assertiveness and empathy. I always communicate clearly and professionally, explaining the importance of timely payments and the impact of delays on both parties. Offering flexible payment options when appropriate shows understanding and can prevent disputes. Regular follow-ups and keeping open lines of communication help build trust and ensure customers feel supported, which ultimately aids in smoother collections.

When disputes arise, I first listen carefully to the customer's concerns to understand their perspective. I then review the account details and relevant documentation to verify the facts. If the dispute is valid, I work with the customer to find a mutually acceptable solution, such as adjusting payment terms or resolving billing errors. If the dispute is unfounded, I provide clear, factual explanations and offer to escalate the matter if necessary. My goal is always to resolve the issue amicably and maintain a positive relationship.

In my previous role, I was responsible for assessing the creditworthiness of new clients. I used a combination of financial analysis, credit reports, and industry benchmarks to evaluate risk. I also considered qualitative factors such as the client's reputation and payment history. Based on this assessment, I recommended appropriate credit limits and terms. This approach helped minimize bad debt and ensured that we extended credit to reliable clients, thereby protecting the company's financial health.