In my previous role, a patient presented a prescription for a medication that was not covered under their insurance plan. I contacted the prescribing doctor to obtain a prior authorization, explaining the situation and the steps needed to secure coverage. I also provided the patient with alternative options and communicated the process clearly to ensure they understood the next steps. Ultimately, the prior authorization was approved, and the patient received their medication.

I prioritize tasks based on urgency and patient needs, ensuring that critical prescriptions are addressed first. I maintain clear communication with my team to delegate tasks effectively and stay organized. By staying calm and focused, I can manage multiple tasks simultaneously without compromising accuracy or patient care. I also use tools like checklists to keep track of each prescription's status and ensure nothing is overlooked.

I start by confirming the patient's insurance information and checking the formulary to see if the prescribed medication is covered. If there are any discrepancies, I contact the insurance provider directly to clarify coverage details and obtain any necessary authorizations. I also keep detailed records of these interactions to ensure continuity of care and to provide accurate information to both the patient and the prescribing doctor.

I double-check all prescription details, including dosage, quantity, and patient information, against the original order. I also verify insurance coverage and any required authorizations before filling the prescription. By following a systematic approach and using technology to cross-reference data, I minimize errors and ensure that the patient receives the correct medication as prescribed.

I take the time to explain the patient's insurance coverage, including any co-pays, deductibles, and potential out-of-pocket costs. If a medication is not covered, I discuss alternative options that may be more affordable or covered by their plan. I also provide resources and information on financial assistance programs that could help reduce costs. My goal is to empower patients with the knowledge they need to make informed decisions about their healthcare.