I have over five years of experience working in a clinical setting, where I assisted with patient intake, managed medical records, and supported healthcare providers. My role involved ensuring smooth clinic operations, maintaining patient confidentiality, and providing excellent customer service. I am proficient in using electronic health records (EHR) systems and have a strong understanding of medical terminology. My experience has equipped me with the skills to handle high-pressure situations, prioritize tasks, and maintain a patient-centered approach.

When dealing with difficult or upset patients, I remain calm, empathetic, and professional. I listen actively to their concerns, validate their feelings, and work to resolve their issues promptly. I understand that patients may be stressed due to health concerns, so I prioritize clear communication and reassurance. If necessary, I escalate the situation to a supervisor or healthcare provider while ensuring the patient feels heard and supported. My goal is to de-escalate tension and maintain a positive patient experience.

I strictly adhere to HIPAA guidelines and clinic protocols to ensure patient confidentiality. This includes securing physical and digital records, using password-protected systems, and discussing patient information only in private settings. I verify patient identities before sharing any details and avoid discussing cases outside of work. Regular training on privacy practices keeps me updated on best practices. I understand the importance of trust in healthcare and take every precaution to protect patient data.

In a fast-paced clinic, I prioritize tasks by assessing urgency and importance. I use tools like task lists and calendars to stay organized and ensure critical tasks, such as patient care and administrative duties, are completed on time. I communicate effectively with team members to delegate tasks when necessary and remain flexible to adapt to changing priorities. My ability to stay calm under pressure and manage time efficiently helps me maintain productivity and deliver high-quality support.

To maintain accuracy in medical documentation, I double-check all entries for errors, ensure consistency with patient records, and verify information with healthcare providers when needed. I stay updated on clinic protocols and use EHR systems effectively to streamline documentation. Attention to detail and a thorough understanding of medical terminology are key to minimizing mistakes. I also review my work regularly and seek feedback to improve accuracy and efficiency.