In my previous role, I implemented a client development strategy that focused on building strong relationships through regular communication and personalized service. I conducted quarterly business reviews to understand their evolving needs and aligned our offerings accordingly. This approach not only increased client retention by 20% but also led to a 15% growth in revenue from existing clients.

I prioritize client accounts based on their potential value, current engagement level, and immediate needs. I use a CRM system to track interactions and set reminders for follow-ups. By segmenting clients into tiers, I ensure that high-priority accounts receive timely attention while still maintaining regular touchpoints with all clients to prevent any from feeling neglected.

I identify new business opportunities by staying informed about industry trends and client business developments. I conduct market research to identify potential clients and tailor my outreach to address their specific needs. Additionally, I leverage networking events and industry conferences to build relationships with key decision-makers, which often leads to new business opportunities.

When a client is dissatisfied, I first listen carefully to understand the root cause of their dissatisfaction. I then take immediate action to address the issue, whether it's rectifying a mistake or providing additional resources. I follow up with the client to ensure they are satisfied and use the feedback to improve our processes and prevent future issues.

In my previous roles, cross-functional collaboration was crucial for delivering comprehensive solutions to clients. I worked closely with sales, marketing, and product teams to ensure that client needs were met across all aspects of our service offerings. This collaborative approach not only enhanced client satisfaction but also streamlined our internal processes, leading to more efficient and effective client development efforts.