I have extensive experience with various billing systems, including QuickBooks, SAP, and Oracle. In my previous role, I managed the transition from a manual billing process to an automated system, which significantly reduced errors and improved efficiency. I am proficient in setting up billing cycles, generating invoices, and handling payment reconciliations.

Accuracy is paramount in billing. I meticulously review each invoice for errors, cross-reference with purchase orders and contracts, and utilize double-entry accounting practices. Additionally, I conduct regular audits and provide training to team members on best practices to maintain high standards of accuracy.

I approach customer inquiries with a proactive and empathetic mindset. I gather all relevant information, explain billing details clearly, and offer solutions such as payment plan adjustments or credits when necessary. My goal is to resolve disputes efficiently while maintaining customer satisfaction.

I regularly attend industry webinars, participate in professional forums, and subscribe to regulatory updates. This ensures I am aware of any changes in billing regulations and compliance requirements. I also collaborate with the legal team to implement necessary updates in our billing processes.

In a previous role, I encountered a complex issue where a client was overcharged due to a system error. I conducted a thorough investigation, identified the root cause, and corrected the billing discrepancy. I also implemented additional checks in the system to prevent future occurrences, ensuring both client satisfaction and financial integrity.