In my previous role at a retail store, we experienced a shoplifting incident. I quickly alerted my supervisor and the police, then monitored the situation to ensure the safety of customers and staff. I maintained a calm demeanor, which helped de-escalate the situation and allowed us to gather necessary information for the police report. This experience taught me the importance of quick thinking and effective communication during security breaches.

I prioritize tasks based on their urgency and impact on safety. For instance, if there's a medical emergency and a potential security threat simultaneously, I would first address the medical emergency to ensure immediate care is provided. Then, I would handle the security threat to prevent further issues. This approach ensures that critical needs are met promptly while maintaining overall security.

To prevent unauthorized access, I would implement a combination of physical and procedural security measures. This includes regular patrols, monitoring security cameras, and enforcing access control protocols such as ID checks and visitor logs. Additionally, I would conduct regular audits of security systems and staff training to ensure compliance with security policies.

In such situations, my approach is to remain calm and professional. I would use verbal de-escalation techniques to understand the individual's concerns and address them respectfully. If the situation escalates, I would follow the established protocols for handling aggressive behavior, which may include calling for backup and using physical restraint only as a last resort, in compliance with legal and organizational guidelines.

I have extensive experience with various surveillance systems, including CCTV cameras, access control systems, and alarm monitoring. In my previous roles, I was responsible for installing, maintaining, and troubleshooting these systems. I also received specialized training on the latest surveillance technologies, which helps me stay updated with the advancements in the field and effectively utilize them to enhance security.