In my previous role, I extensively worked with Medicare policies, ensuring compliance and understanding the nuances of Medicare Parts A, B, C, and D. I regularly updated myself with the latest CMS guidelines to provide accurate information to beneficiaries and healthcare providers, facilitating smooth operations and minimizing compliance risks.

I would listen empathetically to understand their concerns, review their coverage details, and explain their options clearly, including any appeals or grievance processes. My goal would be to ensure they feel heard and supported while guiding them towards a resolution that meets their healthcare needs within Medicare's framework.

I prioritize tasks based on deadlines and complexity, use digital tools like CRM software for tracking interactions, and maintain detailed notes for each account. This approach ensures I can provide timely and personalized service to each beneficiary while managing my workload effectively.

Once, I addressed a provider's billing discrepancy by reviewing the Medicare billing guidelines together, clarifying the error, and guiding them through the correction process. My calm and professional demeanor helped resolve the issue amicably, ensuring future compliance.

I double-check all claims against Medicare guidelines and use reliable resources to verify information before responding to inquiries. This meticulous approach minimizes errors and builds trust with beneficiaries and providers by ensuring they receive accurate and timely information.