In my previous role, I managed a busy clinic with over 200 appointments weekly. I implemented a color-coded calendar system to categorize appointments by urgency and specialty, which streamlined scheduling. I also conducted daily huddles with the team to ensure everyone was aligned on priorities. This system not only reduced errors by 20% but also improved patient satisfaction scores.

I believe in addressing conflicts promptly and empathetically. When a conflict arises, I first listen to all parties involved to understand the root cause. I then facilitate a discussion to find a mutually agreeable solution, often involving compromise or creative scheduling adjustments. My goal is to maintain a positive environment where everyone feels heard and respected.

I focus on clear communication and empathy. Before each appointment, I confirm details with patients to avoid any last-minute surprises. I also train my team to be proactive in addressing patient concerns and to follow up after appointments to ensure satisfaction. Regular feedback sessions with patients help us continuously improve our services.

I use a combination of digital tools and traditional methods to stay organized. I maintain a detailed task list in a project management app, which helps me prioritize and track progress. I also keep a physical planner for daily to-dos and meetings. Regular check-ins with my team ensure we are all on the same page and can adjust as needed.

I have extensive experience with various EHR systems, including Epic and Cerner. I ensure data accuracy by conducting regular audits and training sessions for my team on best practices for data entry. I also implement double-checking protocols for critical information. These measures have consistently maintained our data accuracy above 99%.