In a previous role, I encountered a customer who was dissatisfied with the product's performance. I listened carefully to their concerns, empathized with their frustration, and offered a detailed explanation of the product's features. I then suggested a possible solution, which involved a partial refund and a replacement product. This approach not only resolved the customer's issue but also turned their negative experience into a positive one, as they appreciated the personalized attention and the quick resolution.

I prioritize tasks based on their urgency and impact on the business. Using tools like Trello or Asana, I categorize tasks into 'high priority', 'medium priority', and 'low priority' based on deadlines and the potential effect on sales. I also regularly communicate with my team and supervisors to ensure alignment on priorities. This method helps me manage my workload efficiently and ensures that critical tasks are addressed promptly, maintaining productivity and meeting sales targets.

I focus on proactive communication, thorough product knowledge, and personalized service. By regularly updating customers on their orders and inquiries, I build trust and transparency. I also invest time in understanding our products deeply, which allows me to provide accurate and helpful information. Additionally, I tailor my approach to each customer's needs, ensuring that their experience is customized and satisfactory. These strategies have consistently resulted in positive customer feedback and repeat business.

I thrive in fast-paced environments by staying organized and maintaining a calm demeanor. I use time-management techniques such as setting short-term goals and breaking down tasks into manageable steps. Regular breaks and prioritizing self-care help me maintain focus and energy. I also leverage teamwork by collaborating with colleagues and delegating tasks when necessary. This approach ensures that I can handle pressure effectively while delivering high-quality results.

In my previous role as a Sales Support Representative, I implemented a follow-up system for customer inquiries that were not immediately converted into sales. By sending personalized follow-up emails with additional product information and offers, I increased the conversion rate by 15%. Additionally, I developed a customer feedback survey that helped identify areas for improvement in our service. Addressing these issues led to a 10% increase in customer retention over six months.