In my previous role, I managed a portfolio of 20+ key accounts, ensuring their needs were met through regular communication and tailored solutions. I focused on understanding their business goals, which allowed me to anticipate challenges and provide proactive support. By consistently delivering value and maintaining trust, I achieved a 95% client retention rate and grew account revenue by 25% over two years. Building long-term relationships has always been a priority for me, as it fosters loyalty and drives mutual success.

When faced with objections, I listen carefully to understand the client's concerns and address them with empathy and data-driven insights. For example, if a client is hesitant about pricing, I highlight the ROI and long-term benefits of the solution. I also use success stories from similar clients to build credibility. By staying calm, patient, and solution-focused, I’ve successfully turned objections into opportunities, closing deals that initially seemed challenging.

I regularly analyze client usage patterns and business goals to identify opportunities for upselling or cross-selling. For instance, if a client frequently uses a specific feature, I might suggest a premium version with additional benefits. I also stay updated on new products or services that align with their needs. By positioning these opportunities as solutions to their challenges, I’ve consistently increased account value while maintaining client satisfaction.

I use a combination of CRM tools and time-blocking to prioritize tasks and ensure no client is overlooked. I categorize accounts based on their needs and potential, scheduling regular check-ins and updates. For high-priority accounts, I provide more frequent touchpoints, while still maintaining consistent communication with others. This approach has helped me balance workload effectively while ensuring every client feels valued and supported.

Once, a major client was dissatisfied due to a delayed delivery. I immediately acknowledged the issue, apologized sincerely, and worked closely with internal teams to expedite the resolution. I kept the client informed at every step and offered a discount as a goodwill gesture. By taking ownership and demonstrating commitment, I not only resolved the issue but also strengthened the relationship, leading to increased trust and future business.