In my previous role, I managed a wedding reception where the main course was delayed due to a supplier error. I quickly reassigned staff to serve appetizers and drinks while I liaised with the kitchen to expedite the main course. I also kept the bride and groom informed, ensuring they remained stress-free. This experience taught me the importance of contingency planning and clear communication during emergencies.

I prioritize tasks based on urgency and impact on the event's success. Using tools like Trello, I categorize tasks into 'Must Do', 'Should Do', and 'Could Do'. This helps me focus on critical tasks first while keeping an eye on secondary tasks. Regular check-ins with my team also ensure that no task is overlooked, and we can adjust priorities as needed.

I believe in proactive communication and training. Before each event, I conduct briefings with the staff to align on customer service standards and the client's expectations. I also encourage feedback from clients and staff to continuously improve our service. Regular training sessions keep the team updated on the latest customer service trends and techniques.

I start by understanding the client's budget and priorities. I then source cost-effective yet high-quality suppliers and negotiate deals whenever possible. For example, I might suggest in-season produce or local suppliers to reduce costs. I also look for creative ways to repurpose decorations or menu items across multiple events to maximize budget efficiency.

In my previous role, I was responsible for ensuring all events complied with local health and safety regulations. I conducted regular audits of our practices and facilities, trained staff on food handling and hygiene, and maintained detailed records of compliance. This experience has equipped me with a thorough understanding of the regulations and the importance of meticulous documentation.