I have over five years of experience in managing pharmacy operations, including overseeing inventory, ensuring compliance with regulatory standards, and leading a team of pharmacists and technicians. My role involves strategic planning to optimize workflow and enhance patient care. I have successfully implemented systems that reduced wait times and improved prescription accuracy, ensuring a smooth and efficient operation.

Conflict resolution is a critical skill in team management. I approach conflicts by first understanding the underlying issues through open communication. I encourage dialogue and facilitate discussions to find common ground. My goal is to maintain a positive work environment where team members feel heard and valued, ultimately leading to a more cohesive and productive team.

Ensuring compliance involves a combination of regular training, audits, and proactive risk management. I stay updated with the latest regulations and provide regular training sessions for the team. Regular audits help identify any gaps in compliance, and I implement corrective actions promptly. By fostering a culture of compliance, I ensure that our pharmacy operations remain within legal and ethical boundaries.

Prioritization in a busy pharmacy involves a clear understanding of urgency and impact. I use tools like task lists and calendars to organize daily activities. Critical tasks, such as filling prescriptions and addressing patient inquiries, are prioritized based on urgency and potential impact on patient health. Regular team meetings help in aligning priorities and ensuring that everyone understands their role in the workflow.

In my previous role, I implemented a new electronic health record system that improved prescription management and patient safety. The transition required careful planning and training sessions for the team. By setting clear objectives and providing ongoing support, we successfully integrated the system within a few weeks. The new system enhanced our efficiency and provided better data for clinical decision-making.