In my previous role, a customer was upset because their prescription was delayed. I listened carefully to their concerns, empathized with their situation, and explained the reasons for the delay. I then offered a solution, such as providing a temporary supply or expediting the order. By maintaining a calm and professional demeanor, I was able to de-escalate the situation and ensure the customer left satisfied.

I prioritize tasks by first assessing the urgency of each prescription. Critical medications, such as those for chronic conditions or immediate needs, are handled first. I then organize the remaining prescriptions based on the order they were received and the time required for preparation. Using a ticketing system or a task list helps me keep track of each order and ensures that nothing is overlooked.

Accuracy is paramount in pharmacy work. I always double-check the prescription details, including the patient's name, dosage, and medication type, against the doctor's order. I also verify the medication with a second technician or pharmacist before dispensing. Additionally, I use barcode scanning technology whenever available to reduce the risk of human error.

I regularly attend continuing education courses, webinars, and seminars offered by professional organizations. I also subscribe to industry journals and newsletters to stay informed about the latest medications, drug interactions, and regulatory changes. Participating in pharmacy technician forums and networking with peers helps me stay current and share best practices.

When a prescription is not covered by insurance, I would first inform the patient about the out-of-pocket cost. I would then check for any available manufacturer coupons or patient assistance programs that could reduce the cost. If the patient still cannot afford the medication, I would consult with the pharmacist to explore alternative, cost-effective options that meet the patient's medical needs.