An RPA Business Analyst bridges the gap between business needs and technical solutions by identifying processes suitable for automation. They analyze workflows, gather requirements, and collaborate with stakeholders to ensure the RPA solution aligns with business goals. Their role also involves documenting processes, testing automation workflows, and providing post-implementation support to optimize efficiency and ROI.

I identify RPA-suitable processes by evaluating criteria such as rule-based tasks, high volume, repetitive nature, and low exception rates. I also assess the stability of the process and its potential ROI. Engaging stakeholders to understand pain points and conducting process mining or workflow analysis helps prioritize processes that will benefit most from automation.

In a previous role, I led the automation of a manual invoice processing system. I gathered requirements, mapped the process, and collaborated with developers to design the bot. Post-implementation, the solution reduced processing time by 70% and minimized errors. I also provided training to the team, ensuring smooth adoption and continuous improvement of the automation.

I address resistance by clearly communicating the benefits of RPA, such as increased efficiency and reduced errors. I involve stakeholders early in the process, address their concerns, and provide demonstrations to build trust. By showcasing quick wins and aligning automation with their goals, I foster buy-in and ensure a collaborative approach to RPA adoption.

I use tools like Visio or Lucidchart for process mapping and methodologies like BPMN (Business Process Model and Notation) to document workflows. For analysis, I leverage process mining tools such as UiPath Process Mining or Celonis to identify inefficiencies. These tools help create clear, actionable documentation and ensure alignment between business needs and automation solutions.