In my previous role as a Service Line Coordinator at XYZ Hospital, I managed the urology service line, ensuring seamless operations from patient intake to discharge. I coordinated with physicians, nurses, and administrative staff to optimize patient flow and improve service delivery. My experience includes developing and implementing protocols, managing budgets, and ensuring compliance with healthcare regulations.

I prioritize tasks by assessing urgency and impact on patient care and service delivery. I use tools like Gantt charts and project management software to track progress and deadlines. Daily huddles with the team help me stay updated on ongoing projects and adjust priorities as needed. This approach ensures that critical tasks are addressed promptly while maintaining overall efficiency.

I foster collaboration by establishing regular communication channels, such as weekly meetings and email updates. I encourage open dialogue and active listening to ensure all team members feel heard and valued. Additionally, I use collaborative tools like shared documents and project management platforms to keep everyone aligned and informed, which enhances teamwork and reduces misunderstandings.

I address conflicts by first understanding the perspectives of all involved parties. I facilitate open discussions to identify the root cause and work towards a mutually agreeable solution. I emphasize the importance of maintaining a professional and respectful environment. By focusing on common goals and fostering empathy, I help resolve conflicts constructively and maintain team cohesion.

One successful project I led was the implementation of a new patient scheduling system in the urology department. The project was successful due to thorough planning, clear communication with stakeholders, and continuous monitoring. I ensured all team members were trained and had access to support. The new system reduced wait times and improved patient satisfaction, demonstrating the project's positive impact on service delivery.