I have over five years of experience in implementing performance improvement programs within trauma centers. My role involved analyzing patient outcomes, identifying areas for improvement, and developing strategies to enhance care delivery. I successfully led a multidisciplinary team to reduce mortality rates by 10% through process re-engineering and staff training.

I prioritize tasks based on their impact on patient outcomes and the urgency of the issue. I utilize project management tools to track progress and ensure deadlines are met. Regular team meetings and clear communication help in managing time effectively, even in high-pressure situations.

I believe in fostering a collaborative environment where staff feel valued and involved. I would conduct regular training sessions, seek feedback, and involve them in decision-making processes. Recognizing and rewarding efforts can also motivate staff to actively participate in improvement initiatives.

I address resistance by clearly communicating the benefits of the proposed changes and involving resistant individuals in the planning process. Providing adequate training and support helps in easing the transition. Regular follow-ups and open dialogue ensure that concerns are addressed promptly.

In my previous role, I led a project to reduce surgical site infections. By implementing enhanced sterilization protocols and regular audits, we achieved a 20% reduction in infections. This project not only improved patient safety but also enhanced the hospital's reputation.