In my previous role, I coordinated the transfer of a critical patient from a rural hospital to a tertiary care center. I ensured all medical records were updated, communicated with the receiving facility to confirm bed availability, and arranged transportation. The patient arrived safely, and the receiving team was fully prepared, which significantly contributed to the patient's successful treatment.

I prioritize tasks based on the urgency of the patient's condition and the availability of resources. For example, I would prioritize a patient requiring immediate surgery over one needing routine care. I also use a tracking system to ensure no request is overlooked and delegate when necessary to maintain efficiency.

I use a structured communication approach, ensuring all parties involved have access to the patient's medical history, current condition, and treatment plan. I also confirm receipt of information with the receiving team and follow up to address any questions or concerns. This helps prevent errors and ensures a smooth transition.

I approach conflicts by remaining calm and focusing on the patient's best interests. I listen to all parties involved, seek clarification if needed, and work collaboratively to find a solution. For example, if there's a disagreement about the best facility, I provide data on the receiving hospital's capabilities to help make an informed decision.

Essential qualities include strong organizational skills, the ability to multitask, and excellent communication. Empathy and the ability to remain calm under pressure are also crucial, as the role involves managing high-stress situations and ensuring patient safety. Additionally, a thorough understanding of medical protocols and regulations is vital.