One challenging situation I encountered was managing a patient with severe pain and anxiety who was refusing treatment. I first ensured their safety and comfort by calmly explaining the treatment plan and its benefits. I then involved the patient's family to provide emotional support. By maintaining open communication and demonstrating empathy, I was able to gain the patient's trust and successfully administer the necessary treatment.

I prioritize tasks by assessing the urgency and severity of each patient's condition. I use a structured approach, starting with immediate life-saving interventions, followed by critical care needs, and then routine tasks. I also collaborate with my team to delegate tasks effectively and ensure no patient is neglected. Time management tools like checklists and schedules help me stay organized and focused.

I stay updated by regularly attending professional development workshops, webinars, and conferences. I also subscribe to reputable nursing journals and participate in online forums and discussion groups. Additionally, I engage in continuous education courses to earn CEUs and maintain my certification. This proactive approach ensures I am well-informed about the latest research, techniques, and best practices in nursing.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in documenting patient care, managing patient records, and using the system for clinical decision support. I also train new staff on EHR usage and troubleshoot common issues. My experience ensures accurate and efficient documentation, which is crucial for patient care and compliance with regulatory standards.

I handle conflicts by first understanding the perspectives of all involved parties. I then facilitate open and respectful communication to address the root cause of the conflict. I use active listening and empathy to build mutual understanding and find common ground. If necessary, I involve a neutral mediator or supervisor to help resolve the issue. My goal is always to maintain a positive and collaborative environment for optimal patient care.