In my previous role, I handled a case involving a complex client with multiple needs, including housing, employment, and mental health support. I coordinated with various agencies to create a comprehensive care plan, ensuring all needs were addressed. By maintaining consistent communication and adjusting the plan as needed, I successfully helped the client achieve stability and independence.

I prioritize tasks by assessing urgency and impact on client outcomes. I use tools like to-do lists and calendars to organize my day, ensuring critical tasks are completed first. I also delegate when possible and set realistic deadlines to maintain efficiency.

I approach conflicts with empathy and active listening. I seek to understand the other person's perspective and work towards a mutually beneficial solution. If necessary, I involve a supervisor or mediator to facilitate resolution while maintaining professionalism.

I strictly adhere to HIPAA and other relevant regulations, using secure methods for data storage and transmission. I educate clients on confidentiality and obtain necessary consents. I also ensure that team members are trained in data security practices.

I measure success by evaluating client progress towards established goals, such as improved health, housing stability, or employment. I use quantitative metrics and qualitative feedback to assess outcomes and make necessary adjustments to the plan.