In my previous role, we experienced a sudden influx of patients due to a community outbreak. I quickly reassigned staff to ensure adequate coverage and prioritized patient care. I also coordinated with external agencies to secure additional support. This proactive approach ensured patient safety and staff efficiency despite the unexpected surge.

I use a combination of prioritization techniques, including the Eisenhower Matrix, to categorize tasks by urgency and importance. I also maintain a daily checklist to track progress and adjust priorities as needed. This structured approach helps me manage my time effectively, ensuring critical tasks are addressed promptly and efficiently.

I emphasize the importance of clear, concise communication and regular team meetings to update staff on changes and expectations. I also encourage an open-door policy where staff can voice concerns or suggestions. Additionally, I use digital communication tools to keep everyone informed and engaged, fostering a collaborative environment.

I approach conflicts with a neutral and empathetic stance, encouraging open dialogue between parties. I facilitate discussions to understand each side's perspective and guide them towards a mutually beneficial solution. My goal is to maintain a positive work environment while addressing issues constructively and respectfully.

In my previous role, I led a quality improvement project focused on reducing medication errors. We implemented new protocols and training sessions, which significantly decreased error rates. I believe in continuous improvement and regularly review performance metrics to identify areas for enhancement and drive positive change.