In my previous role, I encountered a situation where a patient's condition rapidly deteriorated, and the family was not prepared for the outcome. I took the initiative to calmly explain the situation to the family, providing them with clear, empathetic communication and ensuring they felt supported. I coordinated with the medical team to ensure the patient received the best possible care while also addressing the family's emotional needs. This experience reinforced the importance of clear communication and empathy in healthcare.

I prioritize tasks based on urgency and impact. I start by addressing immediate patient needs and then move on to coordinating with various hospital departments. I use a task management tool to keep track of ongoing projects and deadlines. This helps me ensure that all aspects of patient care and liaison duties are addressed efficiently. Regular communication with the team and stakeholders also helps in aligning priorities and ensuring smooth operations.

Building strong relationships involves active listening, clear communication, and demonstrating respect for everyone's role. I make it a point to understand the perspectives and challenges of each department and partner. Regular feedback sessions and open dialogue help in addressing any issues promptly. I also ensure that I follow through on commitments, which builds trust and credibility. Celebrating successes together further strengthens these relationships.

I approach conflicts with a problem-solving mindset. I first listen to all parties involved to understand the root cause of the disagreement. Then, I facilitate a constructive dialogue, encouraging open communication and mutual respect. I help identify common goals and find solutions that benefit the patient and the team. My goal is to resolve conflicts amicably and maintain a positive working environment.

In my previous role, I identified a gap in the discharge process that was causing delays and patient dissatisfaction. I collaborated with the discharge team, nursing staff, and administration to streamline the process. We implemented a checklist and improved communication protocols, which significantly reduced discharge times and improved patient satisfaction scores. This initiative not only enhanced patient care but also optimized hospital operations.