I have over five years of experience as a Home Health Case Manager, where I coordinated care for patients with various health conditions. My role involved assessing patient needs, developing care plans, and ensuring that all services were delivered effectively. I have successfully managed cases ranging from chronic illnesses to post-operative care, ensuring compliance with healthcare regulations and improving patient outcomes.

I prioritize tasks by assessing urgency and impact on patient care. I use tools like task lists and calendars to organize my day and delegate when necessary. Communication with the care team is crucial to ensure everyone is aligned and responsive to patient needs. This approach helps me manage high-pressure situations efficiently and maintain a focus on delivering quality care.

I engage patients by actively listening to their concerns and preferences, ensuring they are involved in developing their care plans. Regular follow-ups and open communication help maintain engagement. I also use motivational interviewing techniques to encourage patients to take an active role in their health, which significantly improves satisfaction and adherence to care plans.

I address conflicts by fostering open communication and understanding among team members. When challenges arise with external providers, I advocate for the patient's best interests while maintaining professional relationships. Problem-solving collaboratively and seeking common ground helps resolve issues effectively and ensures continuity of care.

One challenging case involved a patient with complex medical needs and limited support at home. I coordinated a multidisciplinary team to address the patient's needs, including nursing, physical therapy, and social services. By regularly reviewing and adjusting the care plan based on the patient's progress and feedback, we were able to stabilize the patient's condition and improve their quality of life.