I have extensive experience in clinic triage, having worked in both urgent care and primary care settings. I prioritize patient needs by assessing the urgency of their symptoms, using protocols and guidelines to determine the appropriate level of care. For example, I quickly identify life-threatening conditions and escalate them to the appropriate provider while managing less urgent cases efficiently to ensure timely care.

I remain calm and focused during high-stress situations by relying on my training and experience. I prioritize tasks, communicate clearly with the patient and team, and use problem-solving skills to address challenges. For instance, during a surge of patients, I triage efficiently, delegate tasks, and ensure that critical cases receive immediate attention.

I ensure accurate patient documentation by actively listening to the patient, asking clarifying questions, and using standardized forms and templates. I also double-check information for accuracy and completeness before forwarding it to the provider. This approach minimizes errors and ensures that the care team has all necessary details for patient management.

I approach anxious or upset patients with empathy and active listening. I validate their concerns, explain the triage process clearly, and provide reassurance. For example, I might say, 'I understand how concerning this is, and I’m here to help you through this process.' This helps build trust and calms the patient, allowing for more effective communication.

I stay updated on triage protocols and best practices by regularly attending continuing education courses, participating in professional organizations, and reviewing current guidelines from reputable sources like the CDC or AHA. I also collaborate with colleagues to share knowledge and improve our triage processes collectively.