In my previous role, we experienced a sudden influx of patients due to a community outbreak. I quickly reassessed staffing and patient assignments to ensure optimal care. I coordinated with the hospital administration to secure additional resources and communicated clearly with the team to maintain morale and efficiency. This proactive approach ensured that all patients received timely care without compromising quality, demonstrating my ability to lead under pressure.

I prioritize tasks based on patient needs and urgency, using a structured approach like the ABCDE method. I also leverage technology, such as electronic health records and scheduling tools, to streamline workflows. Regular team meetings help in aligning priorities and delegating tasks effectively. This systematic approach ensures that critical tasks are never overlooked, and the team operates efficiently.

Effective communication is key in nursing. I ensure open lines of communication by holding regular team meetings, encouraging feedback, and using clear, concise language. I also promote a culture of respect and active listening. Implementing shift handovers through structured formats like SBAR (Situation, Background, Assessment, Recommendation) ensures that critical information is relayed accurately, enhancing patient safety and team coordination.

Conflict resolution begins with active listening and empathy. I encourage open dialogue and seek to understand each party's perspective. By focusing on the issue rather than personalities, I guide the team towards a mutually beneficial solution. I also model respectful behavior and reinforce team values. This approach helps maintain a positive work environment and ensures that conflicts are resolved constructively.

I introduced a patient-centered care model that focuses on individual patient needs and preferences, enhancing satisfaction. For staff, I implemented regular training sessions and mentorship programs to boost skills and morale. I also established a feedback system where staff and patients can voice their concerns and suggestions, leading to continuous improvement in care quality and workplace satisfaction.