I have over 10 years of experience in managing care coordination teams, including roles as a Care Coordinator and Team Lead. I have successfully led teams of up to 20 members, ensuring they meet performance metrics and client satisfaction goals. My approach involves clear communication, regular team meetings, and providing ongoing training and support to enhance team performance.

I prioritize tasks by assessing the urgency and impact of each responsibility. I use tools like Gantt charts and project management software to track progress and ensure deadlines are met. I also delegate tasks based on team members' strengths and availability, ensuring a balanced workload and efficient use of resources.

Effective communication is key to successful care coordination. I implement regular check-ins and feedback sessions with clients to understand their needs and preferences. I also encourage open communication channels within the team, using tools like Slack and weekly team meetings to share updates and resolve any issues promptly.

I address conflicts by first understanding the root cause and then facilitating a constructive dialogue between the involved parties. I encourage empathy and active listening to find a mutually agreeable solution. If necessary, I involve HR or a mediator to ensure the conflict is resolved professionally and fairly.

I measure success through key performance indicators such as client satisfaction scores, adherence to care plans, and the frequency of hospital readmissions. I also track team productivity metrics like the number of clients served and the time taken to resolve issues. Regularly reviewing these metrics helps me identify areas for improvement and celebrate team achievements.