In my previous role at XYZ Hospital, I managed a diverse caseload of behavioral health patients, including those with severe mental illnesses and substance abuse disorders. A common challenge was coordinating care with multiple stakeholders while ensuring patient confidentiality. I successfully implemented a new communication protocol that streamlined information sharing among the care team, enhancing patient outcomes and satisfaction.

I prioritize tasks by assessing urgency and impact on patient care. Using a daily checklist and time-blocking techniques, I ensure critical tasks like medication administration and patient assessments are completed promptly. I also leverage technology, such as electronic health records and scheduling apps, to optimize workflow and reduce stress.

Building rapport starts with active listening and empathy. I approach each interaction with an open mind and validate the patient's feelings. Using motivational interviewing techniques, I encourage patients to express their concerns and goals, fostering a collaborative relationship. This approach helps overcome resistance and promotes patient engagement in their care.

I adhere to the nursing code of ethics and seek guidance from my supervisor or a ethics committee when faced with dilemmas. For conflicts of interest, I disclose any potential conflicts and recuse myself from decision-making processes to maintain transparency and integrity in patient care.

In a previous role, I advocated for a patient who needed a specialized treatment not initially approved by insurance. I gathered evidence-based research and presented it to the insurance company, highlighting the patient's unique needs. My persistence led to approval, demonstrating the importance of advocating for patient-centered care.