I have over five years of experience training staff on revenue cycle processes, including billing, coding, and compliance. I develop tailored training programs to address knowledge gaps and ensure staff understand key concepts. My approach combines hands-on workshops, e-learning modules, and one-on-one coaching to maximize retention and application. I also track progress through assessments and feedback to refine training methods. This has resulted in improved accuracy and efficiency in revenue cycle operations across teams I’ve worked with.

I ensure compliance by staying updated on healthcare regulations like HIPAA, CMS guidelines, and payer-specific rules. During audits, I use a systematic approach to review documentation, coding accuracy, and billing practices. I cross-check data against regulatory standards and identify discrepancies. I also provide actionable recommendations to address non-compliance and implement corrective measures. My goal is to minimize risk and ensure the organization adheres to all legal and ethical standards while maintaining financial integrity.

In a previous role, I identified a recurring issue with undercoding in the cardiology department, leading to significant revenue leakage. I conducted a detailed audit, analyzed coding patterns, and discovered gaps in staff training. I developed a targeted training program to address the issue and implemented regular audits to monitor progress. Within three months, coding accuracy improved by 20%, and the department recovered over $150,000 in previously lost revenue. This experience reinforced the importance of proactive auditing and continuous staff education.

I address resistance by fostering open communication and emphasizing the benefits of training and audits. I explain how these processes improve accuracy, reduce errors, and enhance job performance. I also tailor my approach to individual learning styles and provide constructive feedback. By building trust and demonstrating the value of my work, I’ve successfully turned resistance into collaboration. For example, I once worked with a skeptical team that later praised the training for simplifying complex billing processes and reducing their workload.

I use tools like Epic, Meditech, and Cerner for EHR management, as well as coding software such as 3M and Optum. For training, I leverage platforms like Articulate 360 and LMS systems to create interactive modules. For auditing, I rely on data analytics tools like Tableau and Excel to identify trends and anomalies. These tools help streamline processes, improve accuracy, and provide actionable insights. I also stay updated on emerging technologies to ensure the organization remains at the forefront of revenue cycle management.