I have over five years of experience in revenue cycle management within healthcare, specifically in hospital settings. My role involved overseeing the entire revenue cycle, from patient registration to claims processing and collections. I successfully implemented new billing software that reduced claim denials by 20% and improved overall revenue collection rates.

In my current role, I ensure accurate reconciliation by utilizing advanced billing software that tracks payments and charges in real-time. I conduct regular audits to identify and resolve discrepancies promptly. This proactive approach has significantly reduced billing errors and improved cash flow.

To enhance efficiency, I would first conduct a thorough analysis of the current processes to identify bottlenecks. I would then implement automation tools for repetitive tasks, train staff on best practices, and establish clear metrics for performance evaluation. Additionally, I would foster a collaborative environment to ensure seamless communication across departments.

I manage staff by setting clear, achievable targets and providing regular feedback. I believe in empowering team members through training and development opportunities. By fostering a supportive environment and recognizing achievements, I motivate the team to consistently meet and exceed performance targets.

In a previous role, I faced a significant increase in claim denials due to coding errors. I resolved this by implementing a comprehensive training program for the billing team and introducing regular coding audits. This initiative not only reduced denials but also improved the team's overall coding accuracy.