I ensure accuracy by meticulously following a double-check system. First, I verify the prescription details, including dosage and patient information, against the medication label. Then, I cross-check with the patient’s medical history to avoid contraindications. I also use pharmacy software to flag potential errors and maintain clear communication with healthcare providers to resolve any ambiguities. This systematic approach minimizes errors and ensures patient safety.

I remain calm and empathetic, actively listening to their concerns to understand the root cause of their frustration. I acknowledge their feelings and provide clear, concise explanations or solutions. If necessary, I escalate the issue to a supervisor while ensuring the customer feels heard and supported. My goal is to de-escalate the situation while maintaining professionalism and a positive customer experience.

I regularly attend continuing education courses, webinars, and pharmacy conferences to stay informed about new medications and regulatory changes. I also subscribe to reputable medical journals and follow updates from organizations like the FDA and APhA. Additionally, I collaborate with colleagues to share knowledge and insights, ensuring I provide the most current and accurate information to patients.

While reviewing a patient’s prescription for a new antibiotic, I noticed they were also taking a medication that could cause a severe interaction. I immediately contacted the prescribing physician to discuss alternative options. After consulting, we adjusted the prescription to a safer alternative. I then educated the patient about the interaction and the importance of disclosing all medications they are taking to avoid future risks.

I prioritize tasks by assessing urgency and importance. Prescription filling and patient consultations take precedence, as they directly impact patient care. I use time management tools, such as task lists and pharmacy software alerts, to stay organized. I also delegate tasks when appropriate and maintain open communication with my team to ensure smooth operations during peak hours.