In my previous role, I encountered a customer who was dissatisfied with a product. I listened to their concerns, empathized with their frustration, and offered a solution by providing a replacement or a store credit. I made sure to follow up to ensure their satisfaction, which ultimately turned their negative experience into a positive one. This approach not only resolved the issue but also strengthened the customer's loyalty to the brand.

I prioritize tasks by assessing the urgency and impact of each task. For example, if there's a high-value customer waiting, I ensure they receive immediate attention. I also delegate tasks based on team members' strengths and availability. Regular check-ins and clear communication help ensure that everyone is aligned and focused on the most critical tasks, maintaining efficiency and customer satisfaction.

I believe in setting clear expectations and providing continuous feedback. I start with a comprehensive onboarding process that includes role-playing and shadowing experienced team members. I also create a supportive environment where new associates feel comfortable asking questions. Regular training sessions and incentives, such as sales competitions, help keep the team motivated and engaged, ensuring they are well-prepared to meet sales targets.

Balancing sales targets with customer service involves setting realistic goals and empowering the team to make decisions that prioritize customer satisfaction. I encourage a consultative sales approach where associates focus on understanding customer needs and providing tailored solutions. Regular coaching and feedback help align the team's efforts, ensuring they are both sales-driven and customer-centric.

When our store transitioned to a new inventory management system, I recognized the importance of clear communication and training. I organized workshops to familiarize the team with the new system and addressed any concerns promptly. By maintaining open lines of communication and providing ongoing support, we successfully adapted to the change, minimizing disruptions and ensuring a smooth transition.