In my previous role as an Assistant Store Manager, I encountered a customer who was dissatisfied with a product's quality. I listened attentively to their concerns, offered a sincere apology, and provided a detailed explanation of our return policy. I then expedited the return process and suggested alternative products that met their needs. This approach not only resolved the issue but also turned the customer's experience into a positive one, as they appreciated the personalized attention and left with a new, satisfactory item.

During peak hours, I prioritize tasks based on urgency and impact. I ensure that customer service remains top priority by delegating specific tasks to team members while I handle customer inquiries and transactions. I also use a task management system to track ongoing projects and delegate accordingly, ensuring that all critical operations run smoothly. This approach helps maintain a balance between customer satisfaction and operational efficiency.

I believe in a hands-on training approach combined with regular feedback sessions. I start by setting clear expectations and goals, followed by practical, on-the-job training. I also create a supportive environment where new employees can ask questions and learn from experienced team members. Regular one-on-one meetings help me gauge their progress and address any challenges. Additionally, I recognize and celebrate achievements to boost morale and motivation.

I would first identify the root cause of the performance issue through open communication. If it's a skill gap, I would provide targeted training. If it's a motivational issue, I would discuss career goals and align them with store objectives. I believe in setting clear, achievable goals and providing regular feedback. If performance doesn't improve, I would escalate the matter to the Store Manager, considering all options, including further coaching or, as a last resort, reassignment or termination.

In a previous role, I faced a sudden inventory discrepancy during a busy shift. Without full details, I quickly assessed the situation, prioritized customer service, and instructed my team to focus on serving customers while I investigated the issue. I gathered preliminary information, made an educated guess, and took immediate action to resolve the issue, ensuring minimal impact on customers. Post-shift, I conducted a thorough review to prevent future occurrences.