During my tenure at a busy downtown restaurant, we experienced a sudden kitchen fire. I immediately activated the fire extinguisher, ensuring the safety of the staff and guests. I coordinated with the kitchen staff to continue serving unaffected dishes while managing the front of house to maintain customer satisfaction. I also communicated with the fire department and followed up with a thorough safety review to prevent future incidents.

I motivate my team by setting clear expectations and recognizing individual and collective achievements. During peak hours, I ensure that tasks are distributed efficiently and that each team member understands their role. I also provide timely positive feedback and acknowledge hard work, which boosts morale and encourages everyone to perform at their best.

To ensure customer satisfaction, I focus on maintaining high service standards and addressing any issues promptly. I train staff to be attentive and responsive to customer needs. Additionally, I regularly collect customer feedback through surveys and direct conversations, using this information to make continuous improvements in service and menu offerings.

I approach conflict resolution by remaining impartial and focusing on the facts. I listen to each party's perspective and encourage open communication. By identifying the root cause of the conflict, I guide the parties towards a mutually acceptable solution. I also reinforce the importance of teamwork and professional conduct to prevent future conflicts.

I ensure compliance with health and safety regulations by conducting regular training sessions for all staff. I also perform routine inspections of the restaurant, focusing on areas such as food storage, hygiene practices, and equipment maintenance. Any identified issues are addressed immediately, and I maintain detailed records of all compliance activities to ensure ongoing adherence to regulations.