During my tenure at a busy restaurant, we experienced a sudden influx of guests without prior reservations, causing seating confusion. I quickly organized a waiting list, communicated transparently with guests about their expected wait times, and coordinated with the kitchen to expedite service for walk-ins. This proactive approach ensured customer satisfaction and maintained the restaurant's reputation for excellent service.

I prioritize tasks by assessing immediate needs first, such as seating guests and managing the waiting list. I then ensure that tables are cleared promptly and reservations are honored on time. Effective communication with the kitchen and servers helps streamline the process, ensuring a smooth dining experience for all guests.

I believe in a warm, personalized greeting for each guest, which sets the tone for their dining experience. I also maintain a clean and inviting host area and stay informed about daily specials to engage with guests. Regularly checking in with guests and staff helps me address any issues promptly, ensuring a positive environment.

I approach guest complaints with empathy and a solution-oriented mindset. I listen carefully to their concerns, apologize for any inconvenience, and offer immediate remedies such as complimentary items or expedited service. If necessary, I involve the manager to ensure the issue is resolved to the guest's satisfaction.

In my previous role, I managed reservations using a digital system, ensuring accurate tracking of guest arrivals and preferences. I coordinated with the kitchen and servers to optimize table turnover and seating arrangements, especially during peak hours. This experience has equipped me with the skills to efficiently manage seating and enhance guest satisfaction.