I have over five years of experience as a Restaurant General Manager, where I successfully managed daily operations including staff scheduling, inventory management, and customer service. I implemented a new POS system that improved order accuracy and reduced wait times, enhancing customer satisfaction. My leadership skills ensured a cohesive team environment, leading to a 20% increase in staff retention over two years.

I prioritize customer satisfaction by addressing complaints promptly and professionally. I listen to the customer's concerns, offer a sincere apology, and take immediate corrective action such as offering a complimentary meal or discount. I also follow up to ensure the issue is fully resolved, which helps in rebuilding trust and maintaining a positive reputation for the restaurant.

To meet financial targets, I closely monitor sales trends, adjust menu prices as needed, and negotiate with suppliers for better deals. I also implement cost-saving measures without compromising quality, such as optimizing inventory levels and reducing food waste. Regular financial reporting and analysis help in making informed decisions to boost profitability.

I motivate my staff by setting clear expectations, providing regular feedback, and recognizing their achievements. I conduct regular training sessions focusing on customer service skills, product knowledge, and teamwork. By fostering a positive work environment and encouraging open communication, I ensure that every team member is committed to delivering exceptional service.

During a power outage, I quickly organized a contingency plan, including using backup generators and adjusting the menu to accommodate limited cooking options. I communicated transparently with the staff and customers, ensuring everyone felt informed and cared for. This proactive approach minimized disruptions and maintained customer trust in our service.