In my previous role, we experienced a sudden kitchen fire during peak hours. I immediately activated the fire suppression system, calmly directed staff to evacuate customers, and coordinated with the fire department. Once the situation was under control, I ensured that the kitchen was inspected and safe to resume operations. This experience honed my ability to remain composed under pressure and make quick, effective decisions.

I believe in active listening and empathy when handling customer complaints. I first allow the customer to express their concerns fully, then apologize for the inconvenience and offer a solution. For example, if a dish was unsatisfactory, I would offer a replacement or a discount on their bill. My goal is to turn a negative experience into a positive one, ensuring the customer leaves satisfied and willing to return.

I implement clear communication channels and regular team meetings to ensure everyone is aligned with daily goals and responsibilities. I also use a task management system to track progress and address any issues promptly. Additionally, I foster a collaborative environment where staff feel empowered to share ideas and concerns, which helps in identifying and resolving potential bottlenecks before they impact operations.

I regularly attend industry conferences, read trade publications, and follow leading food blogs and social media accounts to stay informed about the latest trends. I also engage with local food communities and participate in workshops. When I identify trends that align with our restaurant's brand, I collaborate with the kitchen team to develop new menu items or service styles that can attract and retain customers.

I prioritize continuous training and development to ensure staff are equipped with the skills and knowledge needed to excel in their roles. I create a structured training program that includes on-the-job training, workshops, and mentorship opportunities. Regular performance reviews and feedback sessions help identify areas for improvement and tailor development plans accordingly. My goal is to build a motivated and skilled team that contributes to the restaurant's success.