In my previous role, I had a client who was resistant to participating in group activities due to past trauma. I addressed this by creating a safe, one-on-one environment where we could discuss their concerns and gradually build trust. Over time, they became more comfortable and started engaging in group settings, which improved their overall well-being.

I prioritize tasks by assessing their urgency and impact on client care. I use a combination of to-do lists and scheduling tools to ensure that critical tasks are completed on time. Additionally, I communicate regularly with my team to delegate tasks and adjust priorities as needed.

Building rapport starts with active listening and empathy. I ensure that clients feel heard and understood by maintaining open communication and non-judgmental attitudes. I also engage in activities that allow clients to express themselves, such as art therapy or group discussions, which helps build trust over time.

I approach conflicts with a focus on resolving issues constructively. I listen to all parties involved, identify the root cause of the disagreement, and work towards a solution that respects everyone's perspectives. I also encourage open dialogue and maintain a calm, respectful demeanor throughout the process.

In crisis situations, my priority is to ensure the safety of the client and those around them. I have received training in de-escalation techniques and use these to calm the situation. I also collaborate with my team and emergency services if necessary to provide immediate support and prevent harm.