I have over five years of experience in residential property management, overseeing a portfolio of multi-family units. My responsibilities included tenant relations, maintenance coordination, budget management, and ensuring compliance with housing regulations. I successfully implemented a new digital maintenance request system, which reduced response times by 30% and improved tenant satisfaction scores.

I approach conflict resolution with a focus on active listening and empathy. I ensure that all parties feel heard and understood before working towards a mutually beneficial solution. My approach has consistently led to amicable resolutions and strengthened tenant relationships, fostering a more harmonious living environment.

I prioritize regular inspections and preventive maintenance to maintain high property standards. I also engage with tenants to encourage reporting of any issues promptly. By fostering a collaborative environment and implementing a transparent communication channel, I ensure that any maintenance needs are addressed swiftly and effectively.

I manage budgets by closely monitoring expenses, forecasting future needs, and negotiating with vendors for better rates. I also implement cost-saving measures without compromising on quality, such as energy-efficient upgrades. This proactive approach ensures financial stability and allows for reinvestment into the property for continuous improvement.

During a severe storm, a significant portion of the roof was damaged, leading to water leaks in multiple units. I quickly mobilized a team to assess the damage and prioritize repairs. Simultaneously, I communicated transparently with affected tenants, providing updates and temporary accommodations. This coordinated effort minimized disruption and restored normalcy swiftly.