In my previous role, I encountered a situation where a resident was refusing to take their prescribed medication due to side effects. I addressed this by first empathizing with the resident's concerns and then consulting with the supervising nurse to explore alternative medications or dosages. We also involved the resident's family to gain additional support and understanding. This collaborative approach helped in convincing the resident to continue with the medication regimen, ensuring their health was not compromised.

Ensuring accuracy in medication administration is paramount. I follow a strict protocol that includes double-checking the medication against the prescription, verifying the resident's identity, and documenting each step. I also utilize the facility's electronic health records system to cross-reference medications and allergies. Regular training updates on new medications and procedures further enhance my ability to maintain high standards of accuracy.

Educating residents about their medications involves clear, patient-centered communication. I use simple language to explain the purpose of each medication, potential side effects, and the importance of adherence. Visual aids, such as pill charts, and involving family members in the discussion help reinforce the information. Regular follow-ups allow me to address any questions or concerns promptly, ensuring the resident fully understands their medication regimen.

In urgent situations, my priority is to act swiftly and calmly. I have been trained in emergency protocols and know how to quickly assess the situation, administer necessary first aid, and contact emergency services if needed. I also ensure that other staff members are aware of the situation and assist as appropriate. Regular drills and training sessions keep me prepared for such critical moments.

I have extensive experience with various EHR systems, which has greatly enhanced my efficiency and accuracy in documenting and managing medication records. I am proficient in inputting data, generating reports, and using the system to track medication schedules and allergies. My familiarity with EHRs also aids in communicating effectively with healthcare professionals and ensuring that all information is up-to-date and accessible.