I have over two years of experience working in an assisted living facility, where I provided daily care to elderly residents, including assistance with bathing, dressing, and medication management. I also supported residents with mobility challenges, ensuring their safety and comfort. My role required strong communication skills to address their needs and collaborate with healthcare professionals. This experience has equipped me with the patience, empathy, and technical skills necessary to excel as a Resident Care Technician.

When dealing with challenging behaviors, I remain calm and empathetic, understanding that such actions often stem from underlying issues like pain or confusion. I use de-escalation techniques, such as speaking in a soothing tone and redirecting their focus to a calming activity. If necessary, I consult with supervisors or healthcare professionals to address the root cause. My priority is ensuring the resident's safety and well-being while maintaining a respectful and supportive environment.

I strictly adhere to HIPAA guidelines and facility policies to protect resident confidentiality. This includes discussing resident information only with authorized personnel, securing medical records, and avoiding conversations about residents in public areas. I also ensure that electronic records are accessed only on secure systems. Respecting confidentiality is crucial to building trust with residents and their families, and I take this responsibility very seriously.

I prioritize tasks by assessing the urgency and importance of each resident's needs. For example, I address critical medical needs, such as medication administration, first, followed by daily care tasks like meal assistance or hygiene support. I also use time management tools, such as checklists, to stay organized. Effective communication with the care team ensures that all residents receive timely and appropriate care, even during busy shifts.

I maintain a safe environment by regularly checking for hazards, such as wet floors or loose rugs, and addressing them immediately. I ensure that mobility aids, like walkers and wheelchairs, are in good condition and used correctly. I also follow infection control protocols, such as hand hygiene and proper use of PPE. Educating residents and their families about safety measures, like fall prevention, is another key aspect of my role.