In my previous role, I encountered a resident who was resistant to taking their medication, which was crucial for their health. I approached the situation by first understanding their concerns through active listening. I then collaborated with the medical team to explain the importance of the medication in a way that was relatable to the resident. By personalizing the approach and ensuring they felt heard and understood, I was able to gain their cooperation and ensure they took their medication regularly.

I prioritize tasks based on the urgency and importance of each resident's needs. I start by addressing immediate health concerns or safety issues. Then, I focus on daily care routines such as hygiene and meals, ensuring each resident receives personalized attention. I also use a checklist to track progress and adjust priorities as needed. This systematic approach helps me provide efficient and effective care to all residents.

I believe in creating a positive environment through empathy, respect, and active engagement. I regularly communicate with residents to understand their preferences and feelings, which helps in tailoring care to their needs. I also encourage social interactions among residents and organize small group activities that promote a sense of community. By fostering a supportive atmosphere, I aim to enhance the well-being and happiness of each resident.

I approach conflicts with a calm and patient demeanor, focusing on understanding the root cause of the issue. I listen actively to all parties involved and seek common ground. By maintaining open and respectful communication, I aim to resolve disagreements amicably. If necessary, I involve other healthcare professionals to provide additional perspectives and solutions. My goal is always to ensure the best outcome for the resident and maintain a positive relationship with their family.

I have extensive experience with electronic health records (EHRs), having used systems like Epic and Cerner in previous roles. I ensure accurate and timely documentation of all care activities, including medication administration, treatments, and resident observations. I also regularly review and update records to reflect the most current information. By adhering to privacy and security protocols, I maintain the integrity and confidentiality of resident data.