In my previous role, a resident experienced a medical emergency late at night. I remained calm, quickly assessed the situation, and called emergency services. I also informed the on-call manager and stayed with the resident to provide comfort until help arrived. This experience reinforced the importance of staying composed and knowing emergency protocols.

I prioritize tasks based on urgency and the residents' well-being. For instance, if a resident requires immediate medical attention, that takes precedence. I also maintain a daily schedule to ensure regular activities and check-ins are not overlooked. Effective communication with the team helps in coordinating and addressing needs promptly.

I believe in active listening and empathy to build trust with residents. Regular engagement through conversations, activities, and showing genuine interest in their lives helps in fostering positive relationships. Recognizing and celebrating their milestones and achievements also strengthens our bond and makes them feel valued.

I would first listen attentively to the resident's concerns without interrupting. Understanding their perspective is crucial. I would then explain the rationale behind the decision or service, if applicable, and explore possible solutions or compromises. Open communication and a willingness to address their needs are key to resolving such issues.

In my previous role, I participated in regular emergency drills covering fire, medical emergencies, and natural disasters. I am familiar with evacuation procedures, first aid, and using emergency equipment. Being proactive in training and staying updated on safety protocols ensures I can respond effectively in real-time situations, prioritizing resident safety.