During my previous role, a resident experienced a sudden medical emergency. I remained calm, quickly assessed the situation, and contacted emergency services. I also ensured the resident was comfortable and provided reassurance to other residents and staff. This experience reinforced the importance of quick thinking and effective communication in emergency situations.

I prioritize tasks based on urgency and the residents' well-being. For instance, if a resident requires immediate medical attention, that takes precedence. I also use a daily checklist to ensure all essential tasks are completed. Balancing individual needs with overall care responsibilities is crucial, and I adapt my approach as needed to maintain high-quality care.

Building rapport starts with active listening and empathy. I engage residents in conversations, show genuine interest in their stories, and respect their autonomy. Regular feedback and open communication also help in understanding their preferences and concerns. By fostering a supportive and respectful environment, I aim to make residents feel valued and heard.

I approach conflicts with a neutral and calm demeanor. Understanding each party's perspective is key. I facilitate open dialogue, encourage compromise, and seek common ground. If necessary, I involve higher management or mediators. My goal is to resolve issues amicably while maintaining a harmonious living and working environment.

In my previous role, I was responsible for administering medications to residents according to prescribed schedules. I strictly adhered to safety protocols, including double-checking dosages and documenting all actions. Regular training updates ensured I was current with best practices and regulatory standards, enhancing resident safety and care quality.