During my previous role, a resident experienced a sudden medical emergency. I remained calm, quickly assessed the situation, and contacted emergency services. Simultaneously, I reassured the resident and other staff members, ensuring they felt supported. I followed the facility's emergency protocols and provided necessary first aid until the paramedics arrived. This experience reinforced my ability to manage high-stress situations effectively while prioritizing the well-being of the residents.

I prioritize tasks based on urgency and the residents' individual care plans. For instance, if a resident requires immediate medical attention, that takes precedence. I also consider the daily routines and preferences of each resident to ensure their comfort and happiness. Using a checklist and regularly updating it helps me stay organized and ensures that no essential task is overlooked. This systematic approach allows me to provide personalized care efficiently.

Building rapport starts with active listening and empathy. I make it a point to understand each resident's background, interests, and preferences. Engaging in conversations about their hobbies or past experiences helps create a connection. I also ensure consistent, respectful communication and involve residents in decision-making when possible. These strategies foster a sense of trust and mutual respect, enhancing the overall care experience.

Conflicts are addressed by remaining neutral and facilitating open communication between the involved parties. I encourage them to express their feelings and concerns calmly. By identifying the root cause of the conflict, I can mediate effectively and find a mutually acceptable solution. Additionally, I reinforce the community rules and the importance of respect and harmony among residents. This approach helps maintain a peaceful and supportive environment.

In my previous role, I was responsible for administering medications to residents according to their prescribed schedules. I ensured strict adherence to medication protocols, including double-checking dosages and monitoring for any adverse reactions. I also maintained detailed records of medication administration and reported any concerns to the nursing staff promptly. This experience has equipped me with the necessary skills to manage medications safely and efficiently.