In my previous role, I managed research billing for multiple clinical trials, ensuring compliance with Medicare, Medicaid, and private payer regulations. I maintained accurate billing records, resolved discrepancies, and conducted regular audits to ensure adherence to institutional and federal guidelines. My attention to detail and understanding of billing codes and regulations helped minimize errors and maintain compliance.

When discrepancies arise, I first identify the root cause by reviewing documentation and cross-referencing with study protocols. I then collaborate with the research team, finance department, and sponsors to resolve the issue promptly. I document the resolution process to prevent recurrence and ensure transparency. My proactive approach ensures accurate billing and maintains trust with stakeholders.

I regularly attend webinars, workshops, and training sessions hosted by professional organizations like ACRP and HCCA. I also subscribe to industry newsletters and follow updates from CMS and other regulatory bodies. Networking with peers and participating in forums helps me stay informed about best practices and emerging trends in research billing.

I use a combination of project management tools and prioritization techniques to manage multiple studies. I create detailed timelines, set deadlines, and categorize tasks based on urgency and complexity. Regular communication with study teams ensures alignment, and I adjust priorities as needed to meet deadlines and maintain accuracy.

In my last role, I implemented a centralized billing tracking system that streamlined communication between the research and finance teams. This reduced errors by 20% and improved turnaround time for billing approvals. I also trained staff on the new system, ensuring consistent use and further enhancing efficiency across the department.