I have extensive experience with various telehealth platforms, including Teladoc and Amwell, where I efficiently triaged patients by assessing symptoms, providing immediate care advice, and determining the need for further in-person evaluation. My experience includes managing acute and chronic conditions through virtual consultations, ensuring patient safety and satisfaction.

In a teletriage setting, I prioritize patient care by quickly assessing the urgency of symptoms, using clinical guidelines to determine the appropriate level of care, and communicating clear instructions to patients. I ensure that critical cases are escalated promptly while providing timely support to those with less urgent needs.

Building rapport during virtual consultations involves active listening, maintaining a friendly and professional tone, and using visual aids or shared screens to enhance understanding. I also ensure that patients feel heard by summarizing their concerns and validating their experiences, which helps establish trust and confidence in the care provided.

Handling challenging patients involves remaining calm and empathetic while reinforcing the importance of following medical advice. I use clear, concise communication to address their concerns and provide additional resources or support to encourage compliance. If necessary, I escalate the situation to a supervising physician for further guidance.

In one instance, I managed a patient with severe abdominal pain who was unsure if it was an emergency. After a thorough assessment, I determined the need for immediate in-person evaluation and coordinated with the local ER. The patient was grateful for the quick and accurate guidance, which likely prevented a more serious outcome.