I have over five years of experience in hospice care, specializing in triage. My role involves assessing patient conditions, prioritizing care needs, and coordinating with the interdisciplinary team to ensure timely and appropriate interventions. I've successfully managed complex cases, ensuring patients receive the necessary support and care, which has improved patient outcomes and satisfaction.

In high-stress situations, I rely on my clinical skills and experience to remain calm and focused. I prioritize the patient's immediate needs, communicate effectively with the team, and make swift, informed decisions. Regular debriefing sessions with the team also help manage stress and improve our response to critical situations.

Effective communication involves active listening, empathy, and clear, concise explanations. I ensure patients and families understand their options and the care plan, addressing any concerns or questions. Using plain language and involving them in decision-making helps build trust and ensures they feel supported throughout their hospice journey.

I prioritize tasks based on urgency and potential impact on patient outcomes. Using a triage system, I categorize calls and issues, ensuring critical cases are addressed immediately. I also maintain a structured schedule, delegate when appropriate, and regularly review and adjust my priorities to manage time effectively and provide optimal care.

One challenging case involved a patient with multiple comorbidities and complex pain management needs. I coordinated with the pain management team, adjusted medication schedules, and provided continuous support to the patient and family. Through regular follow-ups and adjustments, we successfully managed the patient's pain, improving their quality of life and ensuring their comfort.